Royal Cliff Hotels Group is committed to complying with the General Data Protection Regulation (GDPR) and the law related to it. At Royal Cliff, we take great care in protecting all personal information and data. The data that we collect includes personal data from our:
In this policy, you will get to understand why we collect these data, the process behind it, how data is utilized, how it is stored and how we protect it.
The personal information that is collected includes name, gender, contact details, postal address, nationality, date of birth, photo, passport information, e-mail address or phone number as well as visa information, credit card details, preferences and hotel stay. The amount of information we collect depends on your consent.
We will not collect, use or disclose any of your personal information for any purpose outside the realm above before we ask for your consent. Information collected will be kept as accurate and up to date as possible and will only be kept as long as necessary to provide you with the appropriate services that are requested.
In order to fulfill your hotel reservation or process your request, we normally need information including your name, address, contact details such as phone number and email address, credit card number and expiration date, nationality and language preference. We also require your date of birth together with a personal identification upon check-in.
Your information will be kept confidential and will only be shared with Royal Cliff employees to the extent necessary for delivering the services to you.
As we also offer special deals from time to time to those who have qualifying criteria, we might use your personal information to send you pre or post stay communications, special offers and information about changes or updates with regards to Royal Cliff’s services. If you do not wish to receive such offers and information, all Marketing Communication sent to you will always contain instructions for unsubscribing to the emails. You may unsubscribe or opt-out by sending an email to firstname.lastname@example.org, using the subject line “Unsubscribe”.
The information provided in these channels will be used solely for the purpose of recording your comments, communicating with you about them, sharing them for review among the hotel staff, recognizing employees for service excellence and improving service standards. Your information will also be used to send you Marketing Communication emails from Royal Cliff should you have indicated or explicitly stated in the forms that you would love to receive further communication from us.
From time to time, Royal Cliff will be doing marketing campaigns and initiatives that would collect your data if you join. Your personal information which includes your email address, first name, last name, language preference and country of residence might be collected and used to send you notifications of special offers. You will always have the option to unsubscribe at any time using the link provided on every email message that you receive and you will no longer receive these email offers and promotions. Should you choose to do so, you may once again subscribe to receive these email offers in the future.
Royal Cliff normally uses “cookies” on our websites to recognize visitors when they return to any of our sites in order to help customize your online visit. Cookies are pieces of information that an Internet site transfers to your hard drive for record-keeping purposes. This is to provide you with a seamless user experience when you browse our site and allows us to improve its features.
We use Google Analytics to measure how visitors interact with content on our websites. We also use Facebook Analytics and Facebook Custom Audiences to ask Facebook to show you ads that are customized based on your interaction with our websites and measure how you interact with these ads. Additional information on how these services use such technologies can be found on Google’s website, Adobe’s website and Facebook’s website. The Google Analytics security and privacy principles summarize how Google protects information collected through Google Analytics. Facebook’s Data Use Policy describes how Facebook protects information collected through Facebook Custom Audiences.
Personal information will be shared with hotel staff who are directly related in providing you with your required services.
Should you request access to have your personal information, Royal Cliff Hotels Group will honor your request.
When disclosing a guest’s personal information to a third party, Royal Cliff Hotels Group will take appropriate steps in ensuring that disclosure will only be made on a confidential basis where the information will be used only for the purpose for which it has been disclosed. We require these parties to agree to process this information based on our instructions and requirements consistent with this Privacy Notice and GDPR. The third-party will have to sign a non-disclosure agreement form.
At any point whilst Royal Cliff is in possession of or processing your personal data, all data subjects have the following rights:
We will take reasonable steps to keep your personal information secure once it has been transferred to our systems. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, and data stored on the website and associated database. We will only store your personal data for as long as it is necessary for the legitimate purpose for which it was supplied and it will be destroyed or deleted when it is no longer necessary for the Royal Cliff Hotels Group to hold it. You may ask us to delete all or some of your personal data at any time although this may have an effect on the benefits and services you get from our websites or other services. The data is stored in our servers located at the hotel and some will be stored on a cloud platform that only the CEO and the Data Protection Officer have access too.
We also ensure that your personal information is accurate and up to date. However, we rely on you to inform us of any changes or corrections to the information we hold about you. If your information has changed, please let us know as soon as possible.
We will accept the following forms of ID when information on your personal data is requested: a copy of your national ID card, driving license, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document are required. If Royal Cliff Hotels Group is dissatisfied with the quality, further information may be sought before personal data can be released.
We have security measures in place which are designed to keep information that is stored in our systems protected from unauthorized access or use. We have highly qualified IT professionals on-site who are available 24 hours to keep all our information technology systems secure. In addition, we have installed industry-standard firewalls that block malware as well as the latest anti-virus software to aggressively protect our systems from being compromised. We also work with 3rd parties, who have no allowable access to our guests’ personal data, to help regularly check if our systems continue to be completely effective. In case there is a data breach, a staff report will be sent within 72 hours of becoming aware of the problem and immediate action will be taken to mitigate such a breach.
You may withdraw your consent with respect to the use of your personal information for marketing purposes at any time by emailing us at email@example.com, using ‘Unsubscribe’ as the subject line, and providing us your Full Name and E-mail Address.
If you have questions, concerns or comments regarding our privacy practices or wish to make a request with regards to your personal information, please contact us via email at firstname.lastname@example.org.